The history of Keystone Mobility is unique in that our focus has always been on service first, and not on selling products. We began as a service and repair business, and we grew to offer a wide range of equipment and accessories only as a way to further help those we serve. To this day it’s a point that separates us from nearly all others in our industry. In fact, we’re the only mobility provider in Central Pennsylvania that did not start off as a retailer.
Born From Necessity . . .
When Rev. David Sterling and his wife, Judy, moved to Pennsylvania almost 30 years ago, Judy was diagnosed with Multiple Sclerosis and began using a scooter. However, when her scooter started developing problems, they could find on one in the area to repair and maintain it.
It was then, in 1985, that Rev. Sterling volunteered to become a qualified service representative for the Electric Mobility Company, based in Sewell, NJ. His experience as a mechanic and maintenance instructor for United Airlines, prior to his ordination and entrance into full-time church ministry, made it possible for him to develop what he often referred to as his second ministry.
A Mission To Help Others Grows . . .
After retiring from active church ministry in 1990, Rev. Sterling formed the Central Pennsylvania Electric Mobility Repair Service (CPEMRS). The very next year, David and Judy decided to expand this service-oriented ministry. They purchased a shuttle bus and converted it into a mobile repair shop.
The goal of the ministry was to lend a helping hand to those in need. It didn’t matter who they were or what their financial situation was, David and Judy were intent on providing efficient, high quality service.
In 1995, CPEMRS became a Regional Service Center for the Electric Mobility Company. At this point, CPEMRS’s service area expanded to reach north of Williamsport, south to the Maryland border, west of State College, and east to Allentown.
From Humble Beginnings To A New Company . . .
The ministry continued to grow, nearly doubling its active friends/customer base each year. It was a great blessing to reach out and help so many people. But in 1999, Rev. and Mrs. Sterling decided that the ministry had grown too large for them to handle alone. It became time to widen the scope of the ministry and hire a full time person to help with the repairs.
At that time, CPEMRS became incorporated as Keystone Mobility. I (David and Judy’s son) then joined the business as the Chief Executive Officer. My dad continued to volunteer his time as President, technical adviser and consultant for the corporation.
We continued to be a Regional Service Center, but then expanded our services to include all manufacturers of scooters, powered and manual wheelchairs, and vehicle lifts. In addition, we also became a dealership for the Electric Mobility Company, since we felt that we could comfortably stand behind their products due to their high-quality construction and durability. (As it’s always been, we don’t compromise on quality.)
More Growth, More Options For Our Clients . . .
When the new millennium rolled around, we realized that the demand for our services would soon exceed our capabilities again. Before long, my wife, Cindy, decided to bring her exceptional skills into the business. She has gracefully filled the role of office manager/technician/sales person and everything in between. Her talents have allowed the daily business operations to flow better than some Fortune 500 companies we’ve seen!
As new clients (and old) came to us with new needs, we continued to expand, offering a greater diversity of products from many more manufacturers, as well as additional services. As our offerings grew, so did our roster of technicians, service vehicles, and support staff. Our growth has been steady and strong through the years, but we’ve been careful to never sacrifice our core principals, our customer service, or the quality of our work in the name of growth. We’ve always welcomed new clients to our family, but we’ve been dedicated first to giving our clients our best.
Where We Stand Today . . .
Keystone Mobility continues to be an authorized agent in both sales and service for nearly every manufacturer in the industry. All of the people involved in the operations of Keystone Mobility are committed to continuing the high standards set by Rev. and Mrs. Sterling.
In August 2011, Keystone Mobility completed its most recent expansion, relocating to a new facility with a larger and more accessible service area and warehouse, showroom and administrative offices. The goal of serving the mobility needs of the counties we serve is now more easily accomplished with this growth.
Our Commitment Moving Forward . . .
As we continue to focus on providing the highest level of service along with quality equipment, we remain committed to keeping the needs of our friends and clients foremost in our thoughts. We will continue to provide the same exceptional service that has built our reputation and our business.
In addition to the already high expectations we set for ourselves, we continue to look forward to adding more full-time technicians and sales staff, allowing Rev. Sterling to actually begin enjoying his retirement. It is surely well-deserved.
Praise the Lord, for He has blessed us abundantly!
– Andrew & Cindy Sterling